Tinvio Legal Info
In order to preserve your trust, we want you to understand what information we may collect from you, how we use such information, and the choices you have regarding our use of this information. This Policy explains how Tinvio and some of the companies we work with collect, use, share and protect information in relation to the Services.
What information do we collect?
Depending on your user profile, Tinvio collects some or all of the following types of information:
- Your first and last name;
- Your email address, phone number, and your desired password;
- Your display name (this is the name by which you will register for Services);
- Other profile data, such as additional contact information, location, occupation, and photo Payment information, such as credit card or financial account numbers (if applicable);
- Your contact list: We use your up-to-date contacts, if permitted by applicable laws, to display them in a view-only format within the application. We ask your permission before syncing your contacts.
- Market Research: From time to time, Tinvio may conduct online research surveys through email invitations, pop-up surveys and online focus groups. When participating in a survey, we may ask you to enter Personal Information;
- Log file information: Log file information is automatically reported by your browser each time you make a request to access (i.e., visit) a web page or app. It can also be provided when the content of the webpage or app is downloaded to your browser or device. When you use our Service, our servers automatically record certain log file information, including your web request, Internet Protocol ("IP") address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the webpage, domain names, landing pages, pages viewed, and other such information. The information allows for Tinvio to provide you the features of the Service and for more accurate reporting and improvement of the Service.
What do we use your information for?
The information we collect from you may be used in one of the following ways:
- To provide our Services to you, to communicate with you about your use of our Services and for other customer service purposes;
- To provide information that you have requested to receive from us in response to your opt-in requests;
- To send information related to Tinvio' s products, services, and happenings, including newsletters and emails;
- To administer your account, respond to your inquiries and send you administrative communications;
- To improve, test, and monitor the effectiveness of the Services (we continually strive to improve the Service based on the information and feedback we receive from you);
- To develop and test new products and features;
- To statistically analyse user behavior and activity;
- To conduct research and measurement activities;
- To diagnose or fix technology problems;
- To send you personalised emails or secure electronic messages pertaining to your interests, including news, announcements, and reminders.
- When you open the 'Add Participants' interface, we display your contact list to allow you to invite participants from your contact list to use Tinvio's services. We only need the number and name (first and last) for this to work and store no other data about your contacts.
Tinvio does not sell or share any information of any kind with any third party without your explicit consent, nor does Tinvio use any information for advertisements unrelated to the marketing and promotion of Tinvio's Services.
How can I modify my information?
You may update, correct or delete your Personal Information by contacting us at firstname.lastname@example.org. You may opt out of receiving promotional emails from Tinvio or our partners at any time. How do we disclose your information?
How do we disclose your information?
Except as noted in this Policy, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information without your consent. Additionally, Tinvio does not use any personally identifiable information for advertisements unrelated to the marketing and promotion of the Services.
We may share your information (including but not limited to, information from cookies, log files, device identifiers, and usage data) with businesses that are legally part of the same group of companies that Tinvio is part of, or that become part of that group ("Affiliates"). Affiliates may use this information to help provide, understand, and improve the Services (including by providing analytics) and Affiliates' own services (including by providing you with better and more relevant experiences).
We also may share your information with third-party organizations that help us provide the Service to you ("Service Providers"). Our Service Providers will be given access to your information as is reasonably necessary to provide the Service under reasonable confidentiality terms. For example, these providers may help us administer our Website and Applications, manage and administer Services, or process credit card payments. Where required by law, these companies agree to only use such information for the purposes for which they have been engaged by us unless you expressly permit them to use your information for other purposes.
We may remove parts of data that can identify you and share anonymised data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that aggregated information.
We may collect and release Personally Identifiable Information and/or non-personally-identifiable information only if required to do so by law, or in the good-faith belief that such action is necessary to comply with applicable laws and regulations in or outside Singapore, international law or respond to a court order, subpoena, or search warrant or equivalent, or where in our reasonable belief, an individual's physical safety may be at risk or threatened.
What Happens in the Event of a Change of Control?
How We Store Your Information?
Third party links:
Access to and Modification of your Personal Information:
Upon request, Tinvio will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please e-mail us at email@example.com.
If your personal information changes, or if you no longer desire our service, you may correct, update, delete/remove, or ask to have it removed from a public forum or testimonial by making the change within your account settings or by contacting us via one of the methods listed in this Policy. Please note that copies of information that you have updated, modified, or deleted may continue to reside in our systems for a period of time. Also, you may not be able to remove your personal information from archived web pages that we no longer maintain. In the event we are unable to complete your access request, we will let you know if we are unable to do so and why. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
If your information has been shared with a third party, as described above, or collected on behalf of a third party, then that third party has received their own copy of your data. If you have been contacted by one of these third parties and wish to correct or request they delete your information, please contact them directly.
If you wish to not have your personal information shared with third parties for the creation and display of targeted advertisements, you will need to close your account. This action may be possible through the settings within your account or by contacting us at firstname.lastname@example.org. We do not recommend that you do this unless you plan to no longer use the Services and will have no need to receive further communications from us or through our system. Even after you opt-out of all communications, we will retain your information in accordance with this Policy, however, we will no longer use it to contact you. However, third parties who have received your information in accordance with this Policy may still use that information to contact you in accordance with their own privacy policies, but they may not use our system to do so.
If you would like to delete your account with us, you may do so by emailing us at email@example.com and specifying which account(s) to delete.
This policy was last modified in Singapore on July 16, 2019.
These terms and conditions ("Terms", "Agreement") are an agreement between Digital Services SG Six Pte. Ltd. ("Digital Services SG Six Pte. Ltd.", "us", "we" or "our"), a company incorporated in Singapore, and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the Tinvio mobile application, Tinvio web application and any of its products or services (collectively, "Transactions Platform" or "Services" or "Tinvio").
We reserve the right to amend, vary or change any information in the Transactions Platform and in these Terms without notice. The amended Terms will take effect from the time of posting on the Transactions Platform or our website. You are responsible for regularly reviewing these Terms so that you are aware of any changes to them and you will be bound by the amended Terms if you continue to access or use the Transactions Platform and/or Services.
The following definitions apply in these Terms of Service unless inconsistent with the context or otherwise specified
“Account” is the primary means for accessing and using our Services, subject to payment of a Fee designated in the selected Plan. You may have multiple Subscriptions which may be subject to separate and distinct Plans;
“Billing Cycle Month” means the period commencing from the Subscription Date to the same day of the following month; or such other period as may be determined by us and notified to you from time to time.
“Free Trial” means temporary access for the purposes of trying out our Services in accordance with any selected Plan without paying a Fee;
“Force Majeure Event” means in relation to a Party, an act, omission or circumstance over which that Party could not reasonably have exercised control and is relied upon by that Party as a force majeure event including but not limited to acts of God, acts of public enemy, perils of navigation, hostilities, acts of war, war (declared or undeclared), acts or threatened acts of terrorism, acts, regulations, orders or omissions of government, ministry, department or other public authority, blockade, riots, insurrections, civil commotion, pandemics, epidemics, governmental regulations imposed after the date of your entry into this Agreement, earthquakes or other natural disasters or other cause(s) beyond the Party’s control;
“Plan” means various criteria related to the use and functionality of the Our Services and on which the Fee is based, and you choose in connection with a Subscription for the associated functionalities;
“Service Fee” means such applicable fee for the Services as may be notified by Tinvio to the Users from time to time;
“Subscription” means Your subscription to the Services through a Plan of Your choice for Your access and use of an Account;
“User” means those individuals You authorize as users within an Account to use the Services by way of designated login credentials.
Accounts and membership
If you create an account in Tinvio, you are responsible for maintaining the security of your account and you are fully responsible for all activities, including but not limited to communication, ordering, invoicing, analytics, that occur under the account and any other actions taken in connection with it. We may monitor and review new accounts before you may sign in and use our Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your mobile number, email address and Internet protocol address to prevent further registration.
The use of an Account is subject to a Service Fee. Upon sign-up for an Account, the Client must select a Plan. Different rates apply to different Plans. The applicable Fee is charged in advance on monthly, quarterly or annual payment intervals, unless agreed otherwise between parties.
Monthly, Quarterly or Annual invoices are issued for the Services, which are due upon receipt and made available to you via email or via the Transactions Platform.
In addition to other terms as set forth in the Agreement, Access to the Service, or to certain features of the Service, may require “You” to pay certain fees (individually and collectively, “Service Fees”), including but not limited to account subscription fees, transaction fees, payment processing fees, and other special services fees. You agree to pay when due all Service Fees applicable to Your use of the Service. You agree that You are responsible for the full amount of applicable Service Fees for each Billing Cycle in which You use the Service or maintain a Tinvio account.
Tinvio reserves the right to change prices at any time, including changing from a free service to a paid service and charging for Services that were previously offered free of charge; provided, however, that Tinvio will provide you with prior notice and an opportunity to terminate Your Account if Tinvio changes the price of a Service to which you are subscribed and will not charge you for a previously free Service unless you have been notified of the applicable fees and agreed to pay such fees.
If You do not accept the new pricing, You may terminate their Subscription in accordance with the terms of “Cancellation and Termination”. Failing the required termination notification, You will be deemed to have accepted the new prices.
Change of Plan
You have the right to upgrade or downgrade your current Plan at any time by communicating such a request to us at firstname.lastname@example.org
You agree that downgrading may cause a loss of features or capacity of the Services as available to You before downgrading Your Plan. Tinvio will not be liable for such loss. When You upgrade or downgrade, the new Subscription Fees become immediately applicable. All Fees are non-refundable.
Upon upgrade, the new Subscription Fees for the subsisting month would be charged on a pro-rated basis and shall be payable in accordance with the Payment of Service Fee. Subsequent months will be charged in full according to the new Subscription Fees and any credits will be adjusted appropriately.
Cancellation and Termination
You are solely responsible for properly cancelling your Tinvio Account. You may terminate a Plan at any time by raising a request for cancellation of Your Plan, managing your subscription(s) on the Tinvio Customer self serve portal or by e-mailing Us at email@example.com and ceasing all use of the Services. The cancellation shall be received by us at least fifteen (15) days before the end of each Period. All Fees are non-refundable, i.e. there are no refunds or credits for periods where You did not use an activated Account, used it only partially, or deactivated the Account or terminated these Terms during an ongoing payment interval
In the event of any actual or threatened breach of these Terms by You (including non-payment of Subscription Fees), We may immediately suspend all or part of Your Plan(s). We may terminate these Terms, including Your Plan(s). Termination or expiry of the Agreement does not affect either party’s rights and obligations that accrued before that termination or expiry. On termination or expiry of the Agreement, You must pay all Fees for Services provided prior to that termination or expiry.
Effective Date of Cancellation: If you have purchased a Service for a specific term, such termination will be effective on the last day of the then-current term. If You cancel Your Tinvio account, we may maintain copies of any information or data that You upload to or create in the Service, such as Your User Data, Bills, and Documents, as required or permitted by law, this Agreement or Our Privacy Notice.
Upon expiration or termination of the Agreement:
(a) Your right to use and access the Service under these Terms of Service will be terminated;
(b) All Credentials associated with your Administrative Users will be deactivated or downgraded to Tinvo’s free plan;
(c) You will immediately discontinue use of the Service
We do not own any data, information or material ("Content") that you submit in Tinvio in the course of using the Services. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may monitor and review Content in Tinvio submitted or created using our Services by you. Unless specifically permitted by you, your use of Tinvio does not grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose. But you grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable.
Billing and payments
Where future Services are offered on a free trial basis, payment may be required after the free trial period ends. If auto-renewal is enabled for the Services you have subscribed for, you will be charged automatically after each billing cycle in accordance with the subscription term you selected based on the billing details which you provided to us.
You authorize us to use the credit or debit card You have provided to Us (as updated from time to time) to automatically charge You in your selected Plan for the Service Fees applicable to Your Tinvio account or Your use of the Service, plus any applicable taxes. If Tinvio is unable to charge the Billing Account for any reason, You shall be notified of such non-payment. You agree to pay all past due Service Fees and taxes within 03 business days of notice of non-payment from Tinvio. If Your Tinvio account becomes overdue, Tinvio will be entitled to reimbursement for the reasonable costs of collection, including reasonable attorneys’ fees and expenses
We are responsible for paying to the relevant Third Party PSPs (as defined below) such fees and charges for your use of third party payment services (“PSP Fees”). We may however from time to time require you to pay to us such proportion of the PSP Fees as we deem fit and reasonable in our sole discretion for your use of such third party payment services per transaction order. In the event that you will be charged for any part of the PSP Fees, we will notify you of such additional charges before your next billing cycle.
If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per user, per outlet, per merchant, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
Accuracy of information
Occasionally there may be information in Tinvio that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in Tinvio or on any related Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in Tinvio including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in Tinvio should be taken to indicate that all information in Tinvio or on any related Services has been modified or updated.
Third party payment services
If you decide to enable, access or use third party payment services, including but not limited to the services of third party payment service providers such as PT Sinar Digital Terdepan which operates the payment gateway “Xendit”, and Rapyd Holdings Pte Ltd which operates the payment gateway “Rapyd” ("Third Party PSPs"), be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and you hereby acknowledge that you have read and understood and agree to be bound by the terms and conditions of such other services. We encourage you to review the terms and conditions and privacy policies of any third party service providers, including Third Party PSPs, before using their services and disclosing your personal data to them.
The Transactions Platform and/or the Services provide a platform for the sale of goods between suppliers ("Suppliers") and buyers, whether as individuals or business merchants ("Buyers"), and enable you to either (i) list and sell your goods to Buyers and receive payments for the sale of goods as a Supplier; or (ii) manage and place orders for goods from Suppliers and make payments for the purchase of goods as a Buyer. You acknowledge and agree that (i) your payment to a Supplier (if you are a Buyer); or (ii) your receipt of payment from a Buyer (if you are a Supplier) arising from a transaction concluded on the Transactions Platform ("Concluded Transaction") is processed via an external payment gateway by Third Party PSPs, and Digital Services SG Six Pte. Ltd. does not retain or process any such payment information or otherwise provide any payment services. Digital Services SG Six Pte. Ltd. cannot guarantee the security of such third party payment system(s) or any payment data on the Transactions Platform.
Further, upon creating an account with Tinvio, you will be offered a virtual wallet on the Transactions Platform ("Virtual Wallet") which will enable you as (i) a Buyer to (a) load and deposit funds from your bank account; and (b) transfer funds to Suppliers pursuant to a Concluded Transaction; or (ii) a Supplier to (a) receive funds from Buyers pursuant to a Concluded Transaction; and (b) withdraw any available balance of funds received in the Virtual Wallet to a bank account as designated by you. The funds deposited and received will be reflected in the Virtual Wallet as electronically stored currency. By creating a Virtual Wallet, you acknowledge and agree that the Virtual Wallet is offered and operated by a Third Party PSP, and the use of the Virtual Wallet and related services is subject to the terms and conditions of the relevant Third Party PSP to which you are bound by. Digital Services SG Six Pte. Ltd. does not provide or operate any virtual wallet or related services, or in any way facilitate the transfer of funds in and out of the Virtual Wallet.
Digital Services SG Six Pte. Ltd. does not endorse, is not responsible or liable for any acts or omissions of any third parties, disclaims any and all liability in connection with the acts, omissions or defaults of such third parties, including Third Party PSPs, and make no representations or warranty of any kind, whether express or implied (including but not limited to, the implied warranties or conditions of merchantability and fitness for a particular purpose, non-infringement, security or accuracy), as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. By using the Transactions Platform and/or the Services, you irrevocably relieve Digital Services SG Six Pte. Ltd. from any and all liability in connection with the acts, omissions or defaults of such third parties, and waive any claim against Digital Services SG Six Pte. Ltd. with respect to such other services. Digital Services SG Six Pte. Ltd. is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for such other services or log into their respective mobile or web applications, and you assume total risk and responsibility for your enablement, access or use of such other services. By enabling any other services, you are expressly permitting Digital Services SG Six Pte. Ltd. to disclose your data as necessary to facilitate the use or enablement of such other service.
Digital Services SG Six Pte. Ltd., the provider of Tinvio, does not require the approval of the Monetary Authority of Singapore for the Transactions Platform. Users are advised to read the terms and conditions carefully.
We perform regular backups of the Content, however, these backups are for our own administrative purposes only and are in no way guaranteed. You are responsible for maintaining your own backups of your data. We do not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly. We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty.
During use of Tinvio, you may enter into correspondence with or participate in promotions of advertisers or sponsors showing their goods or services through Tinvio. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third party. We shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third party.
Links to other mobile or web applications
Although the Transactions Platform may link to other third party mobile or web applications that are not affiliated with or owned, operated or controlled by Digital Services SG Six Pte. Ltd., we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked mobile or web application, unless specifically stated herein. Some of the links in Tinvio may be "affiliate links". This means if you click on the link and purchase an item, Digital Services SG Six Pte. Ltd. will receive an affiliate commission. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their mobile or web applications. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements, other conditions of use and privacy policies of any mobile or web application which you access through a link from the Transactions Platform. Your linking to any other off-site mobile or web applications is at your own risk.
In addition to other terms as set forth in the Agreement, you are prohibited from using Tinvio or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or of any related mobile or web application, other mobile or web applications, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Services or any related mobile or web application, other mobile or web applications, or the Internet. We reserve the right to terminate your use of the Services or any related mobile or web application for violating any of the prohibited uses.